Our Impact
With each annual report, The Arc of Washington County gets the opportunity to reflect on the many ups and downs experienced each year as we set out to enhance community-based services for the people we support. We celebrate our successes, ponder our mistakes, welcome new faces, and bid farewell to people who have held special places in our hearts.
460
People supported
Fiscal Year 2023
94%
People Supported feel services and supports make a difference in their life
Quality Assurance People Supported 2023 Survey
98%
Feel safe in their home
Quality Assurance People Supported 2023 Survey
Empowering one life at a time through person- centered support.
Since 2015, The Arc of Washington County has led the shift to a person-centered approach, preparing for Maryland's future mandate. Through Person-Centered Thinking (PCT) Training, we have empowered over 1,500 employees to embrace individualized support, focusing on personal choice and growth.
This approach has transformed our services, moving away from institutional care to support that prioritizes what is important to each person—enabling them to make decisions about their living, working, and daily life. The shift has improved service satisfaction and empowered individuals to take charge of their own futures.
“While at day program I like to look at books and magazines of cars and love when we go see fire trucks.”
– Tammy Massey