Accessibility Policy

Our Policy concerning the Americans with Disabilities Act (“ADA”)

Mission & Commitment Statement

At The Arc of Washington County, supporting people is our passion and core purpose. We are deeply committed to fostering an inclusive, welcoming community where every person has full, equitable access to our programs, facilities, and services.

Digital & Technology Accessibility

We strive to ensure our digital resources, website, and technology platforms are fully usable by individuals with visual, auditory, cognitive, or motor disabilities. Our goal is to align online features with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you encounter a digital barrier, experience difficulty accessing web content, or require online information in an alternative format, please contact us immediately so we can provide direct assistance and resolve the issue. with our website form at the end of this page or by calling us at 301-733-3550.

Reasonable Modifications & Accommodations

Members of the public may request a reasonable modification or accommodation to access services, transportation, or facilities. Requests can be submitted verbally, electronically, or in writing to our staff prior to the scheduled service. Please submit the request at least two days prior to your scheduled service.

ADA Complaint & Grievance Procedure

If an individual believes they have experienced discrimination on the basis of disability or were denied equal access to programs, services, or digital resources, they may file an ADA complaint within 180 calendar days of the alleged occurrence.

• How to File a Complaint: Please file a complaint with your name and contact information either with the website form at the bottom of this page or by contacting our Executive Director in the contact information below.

• Who to Contact:

  • Troy Van Scoyoc – Executive Director

  • The Arc of Washington County, Inc.

  • 820 Florida Avenue, Hagerstown, MD 21740

  • 301-733-3550 extension 2210

• Response & Documentation Timeline:

  • Acknowledgment: The Arc of Washington County will acknowledge receipt of the complaint within 5 business days.

  • Written Response: A thorough investigation will be conducted, followed by a formal written response communicating the resolution, actions taken, and the reasoning within 30 calendar days.

  • Record keeping: All complaints, investigation logs, and written responses will be documented and retained on file for a minimum of 5 years.