Accessibility Policy

Our Policy concerning the Americans with Disabilities Act (“ADA”)

Mission & Commitment Statement At The Arc of Washington County, supporting individuals of all abilities is more than our work—it is our passion and core purpose. We are deeply committed to fostering an inclusive, welcoming community where every person has full, equitable access to our programs, facilities, and services. Ensuring total accessibility isn't just a regulatory obligation; it reflects our fundamental commitment to treating every individual with dignity, respect, and unconditional support.

Digital & Technology Accessibility We strive to ensure our digital resources, website, and technology platforms are fully usable by individuals with visual, auditory, cognitive, or motor disabilities. Our goal is to align online features with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you encounter a digital barrier, experience difficulty accessing web content, or require online information in an alternative format, please contact us immediately so we can provide direct assistance and resolve the issue. with our [website form] or by calling [NUMBER]

Reasonable Modifications & Accommodations Members of the public may request a reasonable modification or accommodation to access services, transportation, or facilities. Requests can be submitted verbally, electronically, or in writing to our Designated ADA Coordinator at least [e.g., 48 hours] prior to the scheduled service.

ADA Complaint & Grievance Procedure If an individual believes they have experienced discrimination on the basis of disability or were denied equal access to programs, services, or digital resources, they may file an ADA complaint within 180 calendar days of the alleged occurrence.

  • Filing a Complaint: Complaints must be submitted in writing and include the complainant's contact information, a clear description of the issue, the date of occurrence, and the requested resolution.

  • Designated ADA Coordinator Contact:

    • Name/Title: [Insert Designated Employee Name and Title]

    • Address: [Insert Physical/Mailing Address]

    • Phone / TTY: [Insert Telephone Number] | TTY/Relay: 711

    • Email: [Insert Email Address]

  • Accessibility of Procedures: This policy and all grievance forms are fully accessible and available in alternative formats (e.g., large print, audio, braille, electronic formats) upon request. Staff assistance is available upon request for completing forms.

  • Response & Documentation Timeline:

    • Acknowledgment: The ADA Coordinator will acknowledge receipt of the complaint within 5 business days.

    • Written Response: A thorough investigation will be conducted, followed by a formal written response communicating the resolution, actions taken, and the reasoning within 30 calendar days.

    • Recordkeeping: All complaints, investigation logs, and written responses will be documented and retained on file for a minimum of 5 years.