Mission, Vision, and Core Values
Bridges to Opportunities for Individuals with Disabilities
As a statewide leader in providing quality supports for individuals with disabilities, The Arc of Washington County, Inc. will continue to:
- Empower individuals with disabilities to achieve personal growth and develop their natural gifts.
- Provide innovative services and opportunities tailored to the changing needs of each individual and the community.
- Provide awareness of disabilities through education, community outreach and partnerships.
We will assure our standing through continually monitoring, evaluating, and improving the aspects of our delivery system:
- Opportunity/Experience – A chance to develop new programs/services and/or expand current programs/services to meet the needs of the community. Provide a variety of experiences.
- Growth/Meaningful – Personal meaningful growth for individuals and staff.
- Support/Workforce – Reinforcement, encouragement, or tools to enable individuals and staff to meet their personal and professional goals.
- Effectiveness/Respect – Success; produced intended results.
The Core Values (and their definitions) that serve as the roots of our ethical code are as follows:
- Accountability: taking responsibility for actions.
- Humanity: respect for the dignity of all beings.
- Competence: ongoing pursuit of knowledge and excellence in all endeavors.
- Integrity: being just, honest, and trustworthy in all we do.
- Proactive: endeavoring to provide flexible and diverse support to address needs of the community.
The Five Pillars of Excellence
No building can be held up by only one post, one pillar. It takes a number of supports to make an institution sound.
Likewise, it takes a number of goals to achieve a healthy organization. It is not enough for a business to be financially successful. It is not enough, even, to have outstanding customer satisfaction. We must also be a great place to work. We must constantly innovate to meet people’s needs and measurably improve the supports in our community. And of course, the quality of our services and supports must be the best.
When we dream of tomorrow, we describe our vision in vivid detail. We begin with a foundation based on five pillars:
People: To be the employer of choice. To develop and support a culturally diverse, competent, motivated and productive workforce. To recruit and retain highly competent and direct support professionals to meet the needs of the people we support.
Service: To provide an environment in which individuals, families, and employees are highly satisfied. To provide an experience for individual with DD/ID that exceeds expectations.
Quality: To provide quality person centered supports that can be defined, measured and published. To enforce and invest in a pervasive culture of safety and make zero errors. To offer programs, contemporary facilities and state-of-the-art technology. To lead the state in improving home and community-based supports for individuals with DD/ID.
Financial: To be financially successful, to support advancing the mission and vision. To be operationally efficient. To offer unquestionable value to payers and consumers.
Growth: To be the provider of choice for the community in the Washington, Garrett and Allegheny service area offering a broad depth and breadth of services.